About Zen Energy

A prominent Australian renewable energy company is spearheading the transition to sustainable energy solutions. Serving diverse communities and businesses, the company operates in a rapidly evolving and highly competitive energy sector, requiring modern tools to manage its operations and customer relationships effectively.

Business Challenge

The company faced challenges in managing its growing customer base and data. Legacy systems lacked the flexibility, integration, and scalability to support the company’s dynamic operations, including customer engagement and service delivery.

The solution

Artis Group, a trusted Microsoft Gold Partner, deployed a tailored solution leveraging Microsoft Dynamics 365. The deployment focused on:

01

Enhanced CRM Capabilities

Microsoft Dynamics 365 enabled a unified view of customer data, improving engagement and satisfaction.


02

Integrated Data Management

The system consolidated disparate data sources, providing real-time insights and powerful analytics.


03

Optimised
Operations

Automated workflows reduced manual intervention, streamlining critical processes like onboarding and service management.


Artis Group collaborated closely with Zen Energy to address their specific challenges and tailor the ERP environment to their unique requirements.

Key features of the solution

The Artis Group solution combines a range of Microsoft modules, such as Dynamics 365 for Sales, Dynamics 365 for Customer Service and Dynamics Marketing.

Dynamics 365 for Field Service is used to provide work orders and inventory management, while the Dynamics 365 Field Service mobile application is used by field services staff.

Artis also integrated Microsoft 365 and Power BI, which delivers flexible reporting on trend and projection for all Dynamics 365 activities.

  • Scalability for Growth
    Dynamics 365 provided a platform that could grow alongside the company.
  • Customised Functionality
    Tailored features and dashboards ensured the system aligned with the company’s specific needs.
  • Improved Collaboration
    Microsoft’s integrated ecosystem fostered seamless communication and teamwork across departments.

Results and benefits

The support of Microsoft Dynamics 365, Artis Group brought about significant improvements for Zen Energy:

  • Enhanced Customer Experience
    Personalisation and efficient communication boosted customer satisfaction and loyalty.
  • Operational Efficiency
    Streamlined processes minimised errors and administrative overhead.
  • Informed Decision-Making
    Centralised data enabled actionable insights, driving strategic business decisions.

Conclusion

Artis Group’s deployment of Microsoft Dynamics 365 has empowered this leading Australian renewable energy company to modernize its operations, enhance customer experiences, and maintain a competitive edge. This case highlights Artis Group’s ability to deliver tailored Microsoft solutions that address complex business challenges while fostering growth and innovation.

Why choose Artis Group?

Artis Group specialises in delivering business-driven solutions across Microsoft’s business applications stack. We believe that successful implementations are powered by the synergy of people, technology, and business objectives.

Experience

With years of expertise, we align seamlessly with our customers’ business needs and expectations, delivering tailored solutions through Microsoft Business Applications.

Knowledge

Our extensive expertise in products, technology, and industry allows us to craft solutions that align seamlessly with our customers’ business requirements.

Support Plans

Tailored Support Plans starting from $13 per seat are designed to meet your specific requirements and optimise your business applications for maximum benefit.

Experts

Our team of highly experienced professionals boasts a collective track record of successfully implementing hundreds of projects.

Are you ready to begin your Business Application’s Modernisation Journey in 2025?

Talk to Artis Group, the Microsoft Solutions specialists.
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