Microsoft Dynamics 365 Customer Service: Consulting, Development & Support
Microsoft Dynamics 365 Customer Service, enhanced with Generative AI, empowers organisations to deliver exceptional customer experiences.
This solution streamlines operations, making agents’ work effortless, enabling customer self-service, and optimising service processes. It provides personalised experiences that demonstrate a deep understanding of customers’ needs. The integration of Generative AI not only boosts individual productivity but also elevates organisational capabilities, positioning Microsoft Dynamics 365 as a leader in CRM Customer Engagement.

Benefits of Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service delivers operational efficiency and breakthrough customer experiences, enabling businesses to:
- Become more agile.
- Simplify operations without additional costs.
- Ensure value-driven pricing with measurable ROI.
Benefits of Implementing Dynamics 365 Customer Service
These advantages position Microsoft Dynamics 365 Customer Service as an essential solution for organisations aiming to elevate their customer service capabilities and boost customer satisfaction.
01
Unified Experience
Consolidates customer data from various touchpoints, creating a single, comprehensive view of each customer journey.
02
AI Powered Insights
Provides actionable insights to identify trends, resolve issues, and suggest solutions, improving decision-making and service quality.
03
Omnichannel Coverage
Seamlessly integrates communication channels, such as email, chat, social media, and phone, for a consistent customer experience.
04
Predictive Technology
Anticipates customer needs using machine learning, empowering proactive and timely responses.
05
Automation
Automates routine processes, saving staff time, reducing costs, and enhancing customer satisfaction.
06
Lifetime Value
Delivers personalised experiences, enhances customer retention, and drives account growth.
07
High Profitability
Identifies cross-sell and up-sell opportunities through customer insights.
08
Customer Experiences
Streamlines interactions and personalises support for exceptional service delivery.
09
Optimised Operations
Provides actionable insights to monitor and improve operational efficiency.
10
Brand Differentiation
Builds unique customer experiences to foster loyalty and stand out in competitive markets.
As a CFO, COO or technical expert deciding on which CRM-CEC or CRM Suite, Microsoft Dynamics 365 Service Solution is your answer to positive lifelong customer relationships.
Test Drive Dynamics 365 Customer Service
Experience the transformative capabilities of Microsoft Dynamics 365 Customer Service. Empower agents, optimise operations, and provide superior customer service that builds lasting relationships.
Features of Dynamics 365 Customer Service
Dynamics 365 Customer Service offers a range of features designed to improve customer service experiences. Please note that the availability of these features may vary based on the version of Dynamics 365 Customer Service you are using.
Who Can Benefit from Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service is a versatile solution that benefits a wide range of users:
Service Agents
- Salespeople and customer service representatives are empowered with AI and automation tools, enabling them to:
- Provide superior customer service.
- Streamline workflows and enhance productivity.
- Deliver personalised, efficient solutions to customer issues.
Customers
- Customers benefit from AI-powered tools that:
- Facilitate quicker resolutions to their queries.
- Deliver satisfying, personalised interactions.
- Enhance the overall customer experience.
Dynamics 365 Customer Service caters to various stakeholders, making it an invaluable tool for organisations striving to improve service quality and customer satisfaction.
Australian Customer Deployments
Microsoft Dynamics 365 Customer Service is trusted by a wide range of Australian organisations across diverse industries.
University of New South Wales (UNSW)
The University leverages Dynamics 365 Customer Service to enhance student experience management, providing a streamlined and personalised approach to student services.
Siemens Mobility
As a global leader in transport solutions, Siemens Mobility uses Dynamics 365 to gain greater visibility into its sales and customer service operations, improving efficiency and customer satisfaction.
These examples highlight the adaptability and effectiveness of Dynamics 365 Customer Service in meeting the needs of various industries and business types in Australia.
Why choose Artis Group?
Artis Group specialises in delivering business-driven solutions using Microsoft’s business applications stack. With a focus on aligning people, technology, and business objectives, Artis Group ensures successful implementations tailored to your organisation’s needs.

Experience
With years of expertise, we align seamlessly with our customers’ business needs and expectations, delivering tailored solutions through Microsoft Business Applications.

Knowledge
Our extensive expertise in products, technology, and industry allows us to craft solutions that align seamlessly with our customers’ business requirements.

Support Plans
Tailored Support Plans starting from $13 per seat are designed to meet your specific requirements and optimise your business applications for maximum benefit.

Experts
Our team of highly experienced professionals boasts a collective track record of successfully implementing hundreds of projects.
Are you ready to begin your Business Application’s Modernisation Journey in 2025?
Talk to Artis Group, the Microsoft Solutions specialists.
Find out how we can help your business work better.