About AMS

Aerodrome Management Services (AMS) is a leading provider of aviation services, specialising in managing aerodromes and ensuring safe and efficient operations.

They work closely with companies, mining operations, local governments/shires, and a number of international airports to deliver professional and cost-effective solutions to Australia’s aviation industry.

AMS’ expanding needs

With a growing portfolio of clients and expanding operations, AMS recognised the need to streamline its processes, enhance document control, improve asset management, implement fixed asset training programs, refine job costing practices, and synchronise customer relationship management (CRM) activities. 

To address these challenges, AMS partnered with Artis Group, a renowned Microsoft services provider and Premium Wiise partner, to support and extend an integrated Enterprise Resource Planning (ERP) solution.

Challenges faced by AMS

01

Document control

AMS was working with manual document management, leading to inefficiencies, version control issues, and potential compliance risks.


02

Asset Management

The lack of a centralised system affected Aerodrome Management Services’ ability to track, maintain, and optimise its assets efficiently.


03

Job Costing

The job costing methodologies in place had the potential to adversely impacted resource allocation decisions within AMS daily operations.


04

Synchronisation

AMS faced difficulties in synchronising customer data across departments, resulting in disjointed communication and service delivery.


Artis Group collaborated closely with AMS to address their specific challenges and tailor the ERP environment to their unique requirements.

The solution

The following modules and features were deployed:

  • Document Control
    Artis Group built a custom document control process for AMS utilising Microsoft’s Power Automate flows to optimise document approval and metadata automation. Familiar with AMS, this Microsoft technology was integrated to centralise document storage, streamline approval workflows, and ensure version control. Employees could easily access relevant documents, while automated notifications enhanced collaboration and compliance.
  • Asset Management
    Wiise‘s Asset Management module enabled AMS to comprehensively track assets throughout their lifecycle, from procurement to disposal. Maintenance schedules, depreciation calculations, and asset utilisation reports provided actionable insights for optimised asset management. Artis Group also conducted customised training sessions for AMS employees, focusing on best practices for fixed asset management within the Wiise ERP system.
  • Job Costing
    Wiise‘s Job Costing module facilitated accurate cost allocation by tracking labour, materials, and overhead expenses associated with each project or service. Real-time insights into project profitability empowered AMS to make informed decisions and improve overall financial performance.
  • CRM Synchronisation
    Artis Group implemented seamless integration between Wiise ERP and AMS’s CRM system, ensuring that customer data was synchronised across departments in real-time. This enhanced communication, streamlined sales and service processes, and ultimately improved customer satisfaction.

Results and benefits

The support and extension of the Wiise ERP system by Artis Group brought about significant improvements for AMS:

  • Enhanced efficiency and productivity through streamlined processes and centralised data management.
  • Improved compliance and risk management through robust document control mechanisms.
  • Optimised asset utilization and reduced depreciation expenses, leading to cost savings.
  • Increased accuracy in job costing, resulting in better resource allocation and profitability.
  • Enhanced customer satisfaction and loyalty through synchronised CRM activities and improved service delivery.

Conclusion

The collaboration between AMS and Artis Group exemplifies the transformative impact of implementing and extending Wiise ERP system in overcoming operational challenges and driving sustainable growth in aviation services management.

Why choose Artis Group?

Artis Group specialises in delivering business-driven solutions across Microsoft’s business applications stack. We believe that successful implementations are powered by the synergy of people, technology, and business objectives.

Experience

With years of expertise, we align seamlessly with our customers’ business needs and expectations, delivering tailored solutions through Microsoft Business Applications.

Knowledge

Our extensive expertise in products, technology, and industry allows us to craft solutions that align seamlessly with our customers’ business requirements.

Support Plans

Tailored Support Plans starting from $13 per seat are designed to meet your specific requirements and optimise your business applications for maximum benefit.

Experts

Our team of highly experienced professionals boasts a collective track record of successfully implementing hundreds of projects.

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